Refund Policy

Refund Policy

 

At Novajots, customer satisfaction is our priority. Please read our refund and return policy carefully before placing an order.

1. Return Eligibility

We accept return requests within 5–7 days of the delivery date.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, tags, and accessories.

  • Not show signs of misuse or physical damage caused after delivery.

2. Non-Returnable Items

Returns or refunds are not available for:

  • Used or damaged products (unless received damaged).

  • Products returned without original packaging.

  • Personalized or customized items.

  • Products marked as non-returnable.

3. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Order Number

  • Clear photos or an unboxing video

  • Description of the issue

After verification, we will arrange a replacement or issue a refund, where applicable.

4. Refund Process

Once your returned product is received and approved, the refund will be processed within 5–10 business days.

  • Prepaid Orders: Refunds will be credited to the original payment method.

  • Cash on Delivery (COD) Orders: Refunds will be made through Bank Transfer or UPI. Customers must provide valid bank account or UPI details to receive the refund.

5. Cash on Delivery (COD) Policy

  • COD is available only for eligible locations.

  • Please ensure someone is available to receive the order at the delivery address.

  • Repeated refusal or cancellation of COD orders may result in COD being disabled for future purchases.

  • COD charges, if any, are non-refundable.

6. Order Cancellation

Orders can be cancelled only before they are packed or shipped.

Once shipped, orders cannot be cancelled. If the order is refused at delivery without a valid reason, future COD orders may be restricted.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to our mistake or a damaged/incorrect product.

8. Contact Us

For any return or refund queries, please contact:

Store Name: Novajots
Email: manishhandloom@gmail.com

We aim to respond within 24–48 business hours.